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Lake Electronics Repair Service - Completely incompetent!

Had a $2500 Samsung TV for two weeks and it broke. Samsung refused to replace it and sent out Lakes Electronics. The guy came out the first time had the wrong part couldn’t get the TV fixed and broke the one connect box in the process. Said he would be back the next week and never called or showed. I will never purchase a Samsung product again and I would never ever wish Lakes Lakes on anyone!!!!
1.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
Website
#1171590
Reply to reviews
First of all, please read the MANY negative reviews out of the many below. Then go over to BBB of Florida and/or Yelp page read the MANY negative reviews there, and see the "F-" rating by Better Business Bureau. Now, do you really want to have an "F-" rated service...
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1.0
I didn't like
  • Supervisor
  • Customer service
  • Rude attitude
#1166105
Reply to reviews
I have less than 2 year old Samsung dishwasher. Two month ago machine stopped working. Since I have contract with Broward Factory Service, I called them, and they determined that control board on Samsung dishwasher was faulty. Actually Broward Factory Service...
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Anonymous
PISSED IN TENNESSEE

SAME CRAP HAPPENED TO ME , THEY ARE A BUNCH OF IDIOTS.

#1135724
Reply to reviews
I was told that it was $99 for someone to come assess the situation, and if the repair was completed that money would be applied to the bill. I had a gentlemen in my house for 35 minutes who then gave me a bill for $255. He said that I paid a labor charge per part...
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Anonymous
Anonymous

Scam by this company, they did it to us!!!!

1.0
I didn't like
  • Supervisor
  • Customer service
  • Service
#1119701
Reply to reviews
Weve had a problem with our washer and had a tech out twice after numerous reschedules and taking work off only to have no one show up. both times was with my fiance they told her the loud clanging that you could here across the house was perfectly normal. I know a...
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1.0
#1092096
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Never let this technicians entering in your home Their are terrible. Never ever use this company I have a new Samsung Dishwasher. It has a error code. After weeks calling Samsung and waiting for them to come, they came, pull out the dishwasher, there were a piece of a...
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Anonymous
Anonymous

They suck!

1.0
#1085905
Reply to reviews
I purchased a full suite of Samsung appliances 5 months ago, from Lowes, with extended warranties on each. The dishwasher broke down almost immediately and Lake Electronics was scheduled to come repair it. They didn't show. We called again and rescheduled repairs. Each...
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#1054332
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Have had 4 appointments with Lakes Electronics, they refuse to give you a time nor window. You are required to wait home all day. They have not showed to 4 appointments without notice. Their customer service representatives have disgusting customer service skills and...
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Anonymous
Anonymous

You are so entirely correct! the customer service skills are non existent, they disconnect three times, do not ask "can you hold please", then argue the point when customer ke...

#1020653
Reply to reviews
Worst possible service that I have come across. Asked for repair in Atlanta and was told to take the TV to Florida. Someone in Florida told me to throw the new TV away and buy another one because it would cost up to $1600 for repair, if they could do it. That was more...
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1.0
#1020370
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Contact Lake Electronics Repair Service

Mailing Address:
Lake Electronics Repair Service
5245 North University Drive
Fort Lauderdale, FL 33351
Phone:
(954) 749-6100
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Lake Electronics Repair Service Products and Services

ABSOLUTE HORRIBLE COMPANY. DOES NOT CARE ABOUT CUSTOMERS. EVERYONE IN CORPORATE OFFICE IS RUDE INCLUDING THE SUPERVISOR. When I called for service, they wanted to tell me that I was basically lying about having a new machine, that is broken and that they would not set...
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Anonymous
Gina

I will never buy another Samsung appliance again! They deal with Lakes Electronics, they are rude and very unreliable. Worst company I have ever dealt with.

1.0
I didn't like
  • Service
  • Customer service
  • Customer service representitive
#1014334
Reply to reviews