Customer service
Product or Service Quality
Service Scheduling
1 comment

Never let this technicians entering in your home Their are terrible. Never ever use this company I have a new Samsung Dishwasher.

It has a error code. After weeks calling Samsung and waiting for them to come, they came, pull out the dishwasher, there were a piece of a cockroach between the wall and the isolation material. They took a picture, said if they see any sign of Cockroach they cannot do anything and left. They left loose screws and pars on the floor.

They also left some of their tools. Nobody called back after that. I have Brand new broken dishwasher for 1 month. I do not know what to do now.

I called Samsung again and they created another ticket and I am waiting for a phone call within 2 business days to schedule a new appointment that might take 2 more weeks This is just unacceptable. I really want to return this dishwasher.

Product or Service Mentioned: Lake Electronics Repair Service Dishwasher Repair.

Reason of review: Warranty issue.

Company wrote 0 private or public responses to the review from Aug 10, 2017.
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They suck!

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